Microsoft Outage

In the meantime, you are welcome to send urgent drawings and enquiries to microsoftoutage@expresslaser.com.au, and we are always available on 07 3200 4488.

Update 9:30am, Friday 13 November

We have received an update from Microsoft, as below. If the issue is not resolved by 10:30am, we will migrate all inbound email to our alternate provider. This change takes about an hour to filter through to all of our customers, as the TTL is 3600. After your email provider's DNS records reflect the alternate provider's IP address, Express will start to receive all emails there, including all of your automated emails such as POs, invoices, remittance advices, etc.

We've begun returning a portion of the affected servers to service, and they're remaining stable so far. We've also shifted traffic and connections to alternative pathways wherever possible and have observed limited recovery in some regions.

We've streamlined our recovery process to expedite returning the remaining affected servers to service. To further support recovery, we're implementing protective traffic management measures in a specific location to reduce load on the affected infrastructure, and we'll expand these measures to additional locations if we observe positive results. As capacity is restored, users may experience a gradual recovery as their clients reconnect to the service.

Microsoft

Original notice

Microsoft is currently experiencing an outage affecting Entra, Exchange Online, Exchange Online Protection (EOP) and Defender XDR.

Where we are impacted, inbound and outbound email is either not getting through at all, or only getting through intermittently.

If Microsoft's services aren't back up and running within the next couple of hours, we'll consider moving our email (MX records) to a different service.

In the meantime, you are welcome to send urgent drawings and enquiries to microsoftoutage@expresslaser.com.au, and we are always available on 07 3200 4488.

Please note backup email services run on expresslaser.com.au, not expressmetal.com.au.

We apologise for the inconvenience.

Express Metal Products Network Operations Centre (NOC)