Expedition
At Express Metal Products you cannot pay to jump the queue. We do not offer paid ‘silver-bullet’, ‘pay-to-play’, or ‘bump’ services. Unless otherwise agreed, no matter the size of your account or order, we will not reprioritise your work where doing so would cause another customer’s job to be late. Work will not be reprioritised in exchange for payment, gifts, in-kind offers, or any other reason.
The Express Metal Products manufacturing solution requires a constant reserve of production capacity to meet the emergency, critical, and urgent requirements of our customers.
We strive to accommodate urgent and expedited orders wherever possible. Customers with an established and mutually beneficial relationship with Express Metal Products enjoy a level of service that is second to none. We consistently deliver to ultra-tight lead times and provide immediate NCR turnaround. We understand the importance of the demands placed upon us. Our customers operate with the certainty that our team is dedicated to doing everything possible to keep production and manufacturing flowing smoothly further downstream.
We are proud of the rate at which we process the hundreds of tonnes of material required each month and our customers have come to rely upon the consistency with which we are able to turn around their orders. We proudly publish our lead time in the top left-hand corner of this website to ensure our customers can remain aware of any impact on our production schedule. We are consistently given feedback that meeting the promised lead time rather than the length of the lead time itself is the critical performance metric for their business. As a result, DIFOT (delivery in full and on time) has been the key customer service metric we have focused upon for a number of years at Express Metal Products.
With this in mind, Express Metal Products does not offer a formal expedition service. You cannot pay extra to jump the queue or to reduce our current lead times; however, our team is always poised to hit your deadlines when it matters.
Most of our customers have experienced first-hand our dedication to mission-critical or urgent deadlines. We are quick to determine what is achievable and consistent in delivering on that advice.